This Privacy Policy explains what Broken isn’t bad does with your personal data within the scope of providing the Services offered in the website brokenisntbad.com (the “Website”).
The protection of your personal data is very important. If you live in a country that is a member of the European Economic Area, the way your data is processed and the current Privacy Policy shall be governed by the General Data Protection Regulation or Regulation [UE] 2016/679 (“GDPR”), of the European Parliament and Council, which applies from 25 May 2018.
If you live in a country outside the European Economic Area, collection of your personal data shall be governed according to the privacy laws of the state you are in.
In order to navigate and place an order on the Website, you need to be older than 16.
Personal information we collect
In order for us to process your order we will ask you for certain information, such as your name and surname, address, city, postal code, country, and your e-mail address. We also collect certain information from the device you use to access our website, such as your IP address, what browser you use and what type of device you are using.
When registering for a newsletter, your e-mail address will be used to inform you about new releases, happenings and other relevant news until you unsubscribe from the newsletter. Your e-mail address will not be shared without your consent. Unsubscribing from the newsletter is possible at any time.
Purpose of collecting personal information
As you probably expect, the main reason we use your personal data is in order to process your order and to deal with any queries or issues that arise in relation to those order. We also use your personal data to confirm your identity, provide you with advertising and marketing, monitor your use of our website to help us make improvements, and to provide the additional services that we make available on our website.
You are not obliged to provide us with any of your personal data. However, if you want to place an order you will need to provide us with the information that is indicated as required on our checkout page. If you don’t provide us with this information, we won’t be able to process your order. Similarly, you may be required to provide certain information if you want to enter into a competition, or if you contact us with a query or complaint. We will inform you where such information is required.
Broken isn’t bad is committed to ensuring that your privacy will be protected and kept confidential. Any information by which you can be identified when using this Website will be used only in the course of fulfilling orders placed by you, and in providing authorized communications. By providing contact information in the course of placing an order, you consent to allow this information to be used to process and fulfill that order. Contact information will never be shared with a third party, except as required by PayPal/Revolut/WooCommerce to fulfil authorised purchases.
Data transfer for fulfillment of the order
In order to process your order Broken isn’t bad has to send your details to the shipping company commissioned with the delivery (Croatian post) as this is necessary for the delivery of ordered goods. This includes making your name and shipping address available in order for them to take shipment process.
This site is subject to the terms of PayPal and is built using WordPress. This site uses WooCommerce to take and process orders and payments. PayPal may have access to your information as they support this site in its authorised use of your information. When making a payment you are temporarily transferred from the Website to the secure PayPal website. No financial information, passwords, credit card numbers or personal information other than your name, email address and shipping address is received by us. Paypal’s terms and conditions can be found here.
When making a payment with your credit card you are provided with a payment link and transferred to the secure Revolut website. No financial information, passwords, credit card numbers or personal information other than your name is received by us. Revolut’s terms and conditions can be found here.
Where we engage a third party to process your data on our behalf, we make sure that they respect your privacy rights and that they process data in accordance with data protection law.
We may also receive requests from law enforcement agencies for personal data that we hold. In such circumstances we will only share your personal data with such law enforcement agencies in compliance with data protection law.
Data retention period
We retain your personal data in accordance with our record retention policy. The record retention policy operates on the principle that we keep personal data for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements that are imposed on us by law. This means that the retention period for your personal data will vary depending on the type of personal data.
After the completion of your order, and upon termination of the purpose for which your data was collected, it will be blocked for further use and deleted after expiry commercial retention period (5 years), unless you have expressively consented to a further use of your data. If a shopping process is abandoned, the provided data will not be stored.
When contacting Broken isn’t bad via e-mail or contact form on the Website, your data will be stored for six months to process the request and in case of follow-up questions. Your e-mail address will be used only to inform you about the shipping process or answer to your inquiry. Your e-mail address and the data will not be shared without your consent.
Data Protection Rights
When we process your personal data on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent by contacting us using our contact details. Please note that if you withdraw your consent we may not be able to continue to provide the related service to you.
At all times, you will have the following rights:
1. Right to access.
You have the right to confirm whether we are handling your personal data and, if we are, you have the right to obtain a copy of such data and information regarding the handling.
2. Right to amend.
You have the right to correct errors, modify incomplete or wrong data and guarantee the authenticity of the information that is being handled.
3. Right to delete.
You have the right to request the deletion of your data without undue delay, if it were being handled wrongfully or if the end to which it was handled or collected has ceased to exist.
4. Right to limitation of handling.
You have the right to request that the suspension of the handling of your information if it is illegal or the accuracy of the data has been contested.
5. Right to oppose.
You have the right to oppose to the handling of your data when it has been used for purposes of direct marketing or when the handling must be terminated due to a personal situation, except when there is legitimate interest or it is necessary for the exercise or defense of claims.
6. Right not to be subjected to personalized decisions.
You have the right of not being subjected to a decision based solely on the automatic handling of your data, including profiling, with binding legal effects or which affects you, except when necessary for the execution of an agreement, as permitted by the law or if you have expressly authorized it.
For questions about the collection, processing or use of your personal data, information, correction, blocking, deletion or revocation of any given consent or objection to a particular use of data, please contact: hello@brokenisntbad.com
Use of Cookies
In order to make a visit on this website attractive and to enable the use of certain functions, so-called cookies are used. These are small text files that are stored on your device. Some of the cookies are deleted after the end of the browser session (“session cookies”). Other cookies remain on your device and allow us to recognise your browser on your next visit (“persistent cookies”). You can set your browser so that you are informed about the setting of cookies and individually decide in their acceptance; or exclude the acceptance of cookies for specific cases or in general. Disabling cookies may limit the functionality of this website.
Use of Google Analytics
The website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data through Google by downloading the browser plug-in available under the following link.
Other Relevant Privacy Policies
Some of our third party advertising partners ask us to make you aware of their privacy policies. These policies are available by following the links below:
Changes to Privacy Policy
We will update this Privacy Policy occasionally and as required by legal, regulatory or operational modifications. We will notify such changes (including the effective date) as required by law.
Questions and Complaints
If you have any questions, queries or complaints in connection with our processing of your personal data, you can get in touch with us using the following contact details:
Email: hello@brokenisntbad.com
Date of last update: 17 September 2019.